Critical Incident Stress Management (CISM) Team
The Maine NENA Chapter is very excited to announce that we have relaunched our very own Maine NENA Peer Support Team! We are pleased to have a resource to provide wellness and care to Telecommunicators all over the state of Maine.​
Police and Fire Departments have been doing it for a longtime, and although most times they extend their services to the dispatchers, the teams usually feel that their intervention is not effective because they do not understand what the dispatcher goes through not having done the job themselves.
Our Services
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Defusing
A small group process provided shortly after a traumatic event and/or before a group leaves the workplace. A Defusing offers an opportunity to begin exploration of the individual reactions to an event and should take place within 8 hours of the incident. It is an opportunity to provide immediate information on healthy coping
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CISD (Debrief)
A proactive intervention involving a group meeting or discussion about a particularly distressing critical incident. Based on core principles of crisis intervention, the CISD is designed to mitigate the impact of a critical incident and
to assist the persons in recovery from the stress associated with the event. The
CISD is facilitated by a specially trained team which includes professional and
peer support personnel. Ideally it is conducted between 24 and 72 hours after the incident, but may be held later under exceptional circumstances.
When to contact the Team-​​
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The Maine NENA CISM team provides confidential, non-judgmental, peer-to-peer support in the wake of stressful events to promote recovery following a difficult experience. Our team is dedicated to helping our peers with critical incidents, grief after an employee/First Responder death, emotional aftermath of a natural disaster or personal life stressors.
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Our CISM Team may be activated after any event which has a stressful impact, enough to overwhelm the effective coping skills of either an individual or group. Critical incidents are typically sudden, powerful events which are outside the range of ordinary human experiences. Should a department or member of a department wish for a critical incident stress debriefing, or identify someone in need of services we can be contacted through our Cumberland County RCC 207-893-2810 option 2 for Dispatch
Address
22 High St
Windham, Maine 04062
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Phone
CCRCC Dispatch - 207-893-2810 option 2
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Stephanie - Cell 207-310-8256
Gabby - Cell 207-651-8060
Team Coordinator - Stephanie Minott
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Team Training Coordinator - Gabrielle Saucier